To
our valuable friends at Mountain Valley Express. I just wanted
to take this time to thank each and every one of you for your
hard work and dedication to the IGT account.
IGT
had gone through many changes the past few year due to the challenging
economy and the competitive environment that we found ourselves
in. We have looked to Mountain Valley to help us improve our supply
chain efficiencies and improve our costs...and to perform at very
high levels of service.
I
can't tell you how pleased IGT has been with Mountain Valley's
performance and the professionalism we have experienced at every
level of your operation.
We
meet with Mountain Valley every quarter to go over the results
and to discuss all facets of our businesses to fully understand
what we all can do to improve and make things better for both
companies. IGT is always impressed with your results, direction,
improvements and suggestions.
What
we have found is, IGT and Mountain Valley ideals and philosophies
align, which allows us to grow and build together.
Here
are your results year to date with 2948 total shipments:
ON
TIME: Goal-98% Results for the Year-99.67%
CUSTOMER
SERVICE: Goal-0 reported Results for the Year- 1 reported
INVOICE
ACCURACY: Goal-100% Results for the Year-100% accurate
FREIGHT
DAMAGE/SHORT: Goal-0 reported Results for the Year-2 reported
CLAIMS
RESOLVED WITHIN 30 DAYS: Goal-0 past 30 days, Results for the
Year 1 over 30 days
As
you can see, the results are excellent and I know this is not
easy. This is something you all can be very proud of. Once again,
THANK YOU ALL, and I truly look forward to doing business with
you for a very long time.
Sincerely,
Brad
W. Hellwig
Logistics
Manager
International
Gaming Technology (IGT)
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